Privacy Policy

1. Introduction

Rapoes ("we", "us", or "our") is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, email address, phone number) when you register.
• Voice recordings and transcriptions of incident reports.
• Vehicle license plate numbers and descriptions contained in your reports.
• Location data associated with incident reports.

3. POPIA Compliance & Number Plate Reporting

We recognize that vehicle license plate numbers can be linked to personal information. In accordance with POPIA:

• Purpose Specification: We collect license plate data solely for the purpose of documenting and reporting driving incidents, insurance claims, and fleet management.
• Processing Limitation: We process this information lawfully and in a reasonable manner that does not infringe on the privacy of the data subject.
• Accountability: We take responsibility for the personal information in our possession and have implemented appropriate security measures.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process and transcribe your voice notes into text.
• Facilitate the reporting of incidents to relevant parties (e.g., insurance companies, authorities) upon your request.
• Monitor and prevent abuse of our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer at:
info@openprocess.me